MWA Caseworker – Muslim Women Australia

MWA Caseworker

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Position Description

Muslim Women Australia (MWA) has been providing support services for women, and families, in need for over 40 years. As part of its services, MWA provides provide safe, culturally responsive and trauma-informed support for women and families experiencing domestic and family violence, and those who are homeless or at risk of becoming homeless. This includes women seeking to leave unsafe environments. The Caseworker role will have the accountability for the overall support provided to clients including liaising with partner services to ensure a consistent and holistic support plan is in place.

Position Requirements

The key responsibilities of this position include:

General Case Management – managing the support provided over a variety of different areas including:
o Housing
o Services Australia (Centrelink etc)
o Immigration
o Employment & education
o Children’s Services
o Health
o Financial
o Law Enforcement

Assess the needs of clients and assist clients to identify their own needs and action requirements under the support plan.
Physically accompany and support clients as required when attending various third-party interactions such as Services Australia.
Liaise and engage with partner agencies that may be supporting other members of a family or the individual in specific areas of need to ensure a holistic and consistent support plan is being implemented.
Ensure that the performance criteria under funding agreements for the service are being met.
Maintain records and case notes using various methods including an on-line Case Management tool to ensure that all interactions with clients are appropriately and adequately recorded.
Work proactively with MWA management and other caseworkers to ensure that the needs of our clients are always met.

Mandatory/Desired Requirements

Qualification in Community Services, Social Work or a related discipline or other relevant field are desirable
Relevant Criminal History and Working with Children clearances
Full NSW Driver’s License

Selection Criteria

Proven solid experience working within the sector as a caseworker.
Demonstrated high level of problem-solving skills.
Excellent verbal and written communication skills.
Demonstrated understanding in dealing with clients of Culturally and Linguistically Diverse (CALD) backgrounds
Proven ability to work in the areas of homelessness, domestic violence and knowledge of issues impacting CALD communities.
Ability to effectively build rapport, relationships, and networks.